This report summarises what we learned about service providers' experiences during the pandemic and what they now see as the priority areas for action. This includes:
- the challenges service providers experienced during the pandemic
- current priorities
- ideas to support service delivery.
Document summary
In 2022, we talked with various stakeholders who worked with multicultural communities during the COVID-19 pandemic. We wanted to learn how the pandemic affected them and what the priority areas for action are. We learned that:
- the pandemic was a constantly changing landscape
- finding different ways to connect with the community was necessary
- it's crucial to make services and support accessible and engaging
- understanding the impact of the pandemic is important
- deciding priorities to take the next steps is crucial.
Access more resources on the VOICE partnership page.